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Latest version 2.6.125 (01-Nov-2009)

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Technical Support page


Technical support may be acquired by e-mail. You can send general questions and help requests to us at support@helexis.com or use special Feedback Form (recommended). Also you may use this Form to report bugs and/or request new features. If reporting bugs, please specify your Windows version and the version of our product and attach the log file of the Job session in that the error was occurred. As a default, all logs are saved in Log subdir of the product's installation directory.

We will answer your emails within 48 hours except on weekends and holidays. As a general rule we try to answer within 1-12 hours.

Your feedback is important to us in order to get an idea of how to make our Software a better product for you. Many of features and significant portions of our program's interface have been heavily influenced by comments from users. So if you have a grand idea for a new feature, or a better way of doing something, please drop us a note.

Support Request Rules


When send us your requests, please observe the following rules.

  • If you are a registered user, please include your registration name and order number in the e-mail.
  • If you want to send us any screenshots, convert them into .jpg or gif format or pack them to .zip file.
  • Do not send us your setups and installations.
  • Contact us before sending attachments larger than 1MB and wait to receive our ņonfirmation before sending them.


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